FAQs

Q?

I run a retail business and I have my own store. Can PC EasyCare work for my business?

A.

Yes! PC EasyCare has been assisting big-name retail companies like Starbucks, Enterprise Car Rental, and Calvin Klein [just to name a few] for quite some time now. Our onsite technicians are experienced in installing, upgrading, swapping, repairing, and troubleshooting Point Of Sale Registers, retail store local area networks, and other retail related IT equipment that is key to the operations of any retail store.
Also, PC EasyCare only keeps Onsite Technicians that provide the best customer service, so our clients are always satisfied.

Q?

Can PC EasyCare help me with other third-party software, utilities, and services that I already use or would like to use?

A.

Yes! Absolutely! PC EasyCare IT Services Limited is Your IT Department. That means we will do what we can to make your business’ IT run smoother. This includes helping with third-party software, utilities, and services; we will even look into them for you. It is all part of our unlimited technical support.
If you have a phone or computer-related service or product that our front-line technicians don’t know about, you can be sure they will either find the answer for you, or escalate your question to one of our senior IT staff members.

Q?

I want something more custom tailored to my business, can PC EasyCare help me with that?

A.

Absolutely Yes! PC EasyCare IT Services Limited has IT professionals with backgrounds ranging from front-end IT support representatives to Computer Engineering, Software Development, and Project Management. Simply contact our Management team and schedule an appointment with one of our Project Managers to get a set-up that fits your needs. We even take care of hiring added resources as needed with no additional overhead to you. We are literally Your IT Department!

Q?

I operate a small business from my home. Will PC EasyCare accept me as a client?

A.

Yes. Our Bronze level packages are well suited to most home-based small businesses.

Q?

I own a small start-up business. Wouldn’t I be better off just going to a local computer store to fix my computer?

A.

No. This is actually the decision with the most risk involved and the highest short-term cost. It can also be damaging to your business’ reputation.

Most owners of your typical small start-up business do think that just taking your computer to your local computer store to have it fixed is all they need to do. Their prime driver for this decision what they see as the cost involved when using a proactive service with a regular service fee as opposed to going without it. But this can be compared to driving your car without insurance.

With car insurance, it may be months, years, or even decades before you get into a car accident, but when you do, you are glad that you have car insurance. The short term cost is greatly reduced; not just with the car’s repairs, but also with any travel and support that may be required as a result of the accident. The same can be said about a business’ Information Technology (IT); even if it is just a single laptop.

When a business’ computer goes down these days, the business itself can come to a halt. When a business comes to a halt, not only do operations and revenue suffer, but so can customer satisfaction. This is something that most big and medium-sized business owners already know, and many small business owners eventually learn when it happens to them for the first time. Taking your computer to be fixed after the fact with your local computer store, or local computer techie, just makes matters worse. Plus, taking your computer to most big-name computer stores for repairs can be far more expensive than it is actually worth.

Just like when it comes to getting car insurance, taking a proactive approach is what any business needs to do when it comes to their IT.

To accomodate small, medium and big businesses alike, PC EasyCare has created a set of comprehensive packages that effectively combine proactive Remote IT Serivces, low-cost Onsite Serivces, Disaster Recovery plans, and effective logistics. These packages not only provide PC EasyCare’s clients with all the proactive services of an Enterprise-level IT Department; they are also affordable, based on the business’ size. They are tailored to grow with each client’s business and according to their needs.

By signing up with PC EasyCare IT Services Limited, you ensure that your business will be ready when diaster strikes.

Q?

My business currently uses, or plans to use, a cloud back-up solution. Should I be concerned about where my data, or my clients’ data, is stored?

A.

If you own a business, then the answer to this question is “Yes”. If your business or your clients value privacy, then that is an even bigger “Yes“!

The figurative notion of the “cloud”, does not mean that your data is floating somewhere in the sky. All cloud services are hosted on solid ground in one country or another. The legal implications of storing your data in any data center, computer, or storage device that is situated in another country is that your information that is stored there is subject to the laws and regulations of that foreign nation.

For example, if you store your data with a cloud service such as Google Drive, Office 365, or Drop Box, any information you store there would become subject to the laws and regulations of the United States of America. This includes being subject to the Patriot Act.

If you have a Canadian business, Canadian laws state that your business must be completely transparent with its clients in regards to where you store your clients’ information in terms of region. Some Canadian provinces, like British Colombia, even have laws that state that local businesses can only export private information to a foreign held company if they have the expressed consent of the individual(s) impacted. They must also report any demands for disclosure (by law) and they must make reasonable efforts to safeguard that private information.

PC EasyCare makes it easy for Canadian businesses to maintain tranparency and ensure their clients’ privacy is kept secure. Our data centres are located in the Canadian provinces of Manitoba and Ontario, so there is never an issue with having to deal with clients’ concerns over where their data is stored, nor any concern with foreign privacy laws.

Q?

What is Diaster Recovery?

A.

Disaster recovery (DR) involves a set of policies and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced disaster. In simpler terms, this is something you have in place in case something goes wrong with your computers, servers, mobile devices and/or your computer network.
Any diaster can potentially lead to downtime. With PC EasyCare’s Disater Recovery plans and proactive maintenance, your downtime after a disaster is kept to a minimal amount, allowing you to quickly recover and get back to business as usual.

Q?

Will I or my co-workers ever experience interuptions from a PC EasyCare Remote Technician for them to fix a problem?

A.

Although we do our best to prevent situations that require us to interrupt our clients or their employees/contractors, we cannot guarantee zero interruptions over a long period of time. Examples of these interruptions are follows:

  • You can expect our technicians to send you [and your employees/contractors] a message once a or twice month asking you to keep your computer turned and logged off after your work hours are done, so that we can conduct routine maintenance. Of course this is not a major interruption in your business’ productivity.
  • There are some rare cases, on a per incident basis, where our remote technicians may need to interrupt a user in order to compete a certain task.
  • Onsite support, more often than not, requires some form of interruption, but we try to keep onsite support to a minimum through increased remote services.

 

Q?

Will PC EasyCare replace my hardware or software licences for free if they are lost or stolen?

A.

No.
We cannot replace any hardware or software licences for free.  As most businesses have business insurance to cover themselves for such things, we would strongly suggest you speak with your own insurance agent in regards to insuring your business assets – including your IT equipment and software.